4 These strategies promote closed-loop communication and allow an opportunity for participants to ask questions or clarify concerns. Communication strategies used during the checking processes could include ‘making sure, double checking’, ‘verbalising information’ and ‘deliberate confirmation of checklist items with oral validation’. Supporting team participation and communication in safety checks is key to achieving a shared understanding of what is required and improving patient safety. Support communication among clinicians and with patients When deciding which clinical areas should have their own specific patient- or procedure-matching protocol, focus on areas of higher risk for patients and the organisation. To develop protocols for other clinical situations, involve those with local knowledge of the process to adapt the patient identification and procedure-matching protocols for their specific requirements.
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